FAQ section
Show usually asked questions with answers and pair with image
I'm coming from the old shop page. Can I log in with my credentials here?
Unfortunately - no. The longer answer - we tried to do so and made some efforts with an agency, but in the end it would've cost us over 10.000€ to migrate all the old products, orders and customer data. Since we don't have that amount of money to invest in such a matter, we decided to abandon this idea. Thus, if you were an old customer, we kindly ask you to sign up once again.
Do you ship to my country?
We can ship everything (even the biggest lifesize statues!) EU-wide, please contact us, should questions arise.
For non-EU countries: if DHL can ship your package, we will ship it to you without any issues.
I've paid the deposit, when is the balance payment due?
We send the balance payment invoices after (or shortly before) the statue arrives in our German warehouse, which is currently in Nürnberg, Bavaria.
What is the current state of my order?
We understand that this hobby requires a lot of patience and that it is crucial to be well informed since you pay a lot of money. This is why we're working on individual email notifications and on displaying the same information in your profile. Until then we kindly ask you to simply check the state of your item (simply in the shop again). The state of the statue is in 90% of the cases the state of your order.
You can also check our container blog posts on the main page and in the blog section.