Contact Us
Contact Us
Have questions about your order or looking for a rare anime figure? Contact HandsomeCake Goodies — your trusted source for premium anime and collectible figures. We’re here to help!
We want to provide you with the best possible support – fast, straightforward, and personal. That’s why we strongly recommend contacting us by phone first. Through our hotline, we can immediately look up your order with the help of our AI-assisted system and give you a detailed answer right away.
How to Reach Us
📞 Hotline (preferred):
+49 (307) / 5422382
(available 24/7)
💬 Live Chat:
You’ll find our chat in the bottom-right corner of this page. Feel free to drop us a message anytime – even outside of business hours.
📧 Email:
support (at) handsomecake.com
We do reply to emails as quickly as possible, but please note that it may take longer compared to phone or chat support.
Why We Prefer Phone Support
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Most inquiries can be solved within minutes by phone, while email often requires additional back-and-forth.
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On the hotline, we can look up your order instantly using your order number and provide real-time status updates.
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More complex cases (such as pre-orders, container shipping status, or spare parts) can be resolved much faster in a direct call.
ℹ️ Tip: Have your order confirmation ready when calling – this helps us give you the fastest possible support.