Track your order

Track Your Order

We know how important it is to stay updated on the status of your order.
At the moment, order tracking is handled directly via our customer hotline.

How to Track Your Order

  1. Please have your order number ready (e.g. HSMC#1234 - just the numbers, or 12345 if the order is from the old shop).

  2. Call our Hotline:
    📞 +49 (0) 307 / 5422382 (available 24/7!)

  3. Our team (assisted by our AI system - our AI is smarter than you think ;-) ) will instantly provide you with a detailed update on your order – including production status, container shipping, customs clearance, and warehouse handling.

Why via Hotline?

  • Many of our products are Pre-Orders or Custom Orders, and their journey is a bit more complex than standard parcels.

  • By handling tracking through our hotline, we ensure you get personalized and accurate updates rather than generic status messages.

ℹ️ Tip: Keep your order confirmation email handy – it contains all the details we need to identify your order quickly.